Description:

Credit Note is something which is provided by shipping providers in case of weight dispute or wrong charges.

In case of Credit Note shipping providers share credit note on mail for example in case of FedEx, FedEx team shares credit note on mail in PDF format.

Upload Credit Note:

Accounts Team can upload credit note through mis_reports_new entity in mystore.

Note: Please do not update credit note entry in client store manually, this will cause mismatches in shipment and ledger.

For uploading credit note:

1. Create a credit note CSV. (Sample CSV link)
2. Upload that CSV in mis_report_new in Import section.

After that system automatically process that credit note to the user and you can also verify manually in the ledger of the user that credit note is successfully applied or not.